Privacy Policy

Last updated: February 3, 2026

1. Information We Collect

We collect information you provide directly to us when you:

• Use our Telegram bot (@fastflatt_bot)
• Create search filters and preferences
• Subscribe to our service
• Contact our support team

2. How We Use Your Information

We use the information we collect to:

• Provide apartment search alerts based on your preferences
• Process payments and manage subscriptions
• Send service-related notifications
• Improve our service and develop new features
• Respond to your questions and support requests

3. Data Security

We implement industry-standard security measures to protect your personal information. All payment processing is handled securely through Stripe. We use SSL/TLS encryption for all data transmission.

4. Third-Party Services

We use the following third-party services:

• Telegram: For bot communications
• Stripe: For payment processing (PCI-DSS compliant)
• ImmoScout24 & WG-Gesucht: For apartment listings (we only access publicly available data)

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

6. Data Retention

We retain your personal data for as long as your account is active. If you cancel your subscription, we will delete your search preferences within 30 days. Payment records are retained for 7 years for legal compliance.

7. GDPR Compliance

FastFlat is fully compliant with the General Data Protection Regulation (GDPR). Users in the EU have additional rights under GDPR.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@fastflat.eu
Support: support@fastflat.eu